Full job descriptionCustomer Service Administrator


Location: London Bridge (Hybrid/Office-based)
Start date: ASAP
Contract: Permanent, Full-time
Closing date: 3 July 2026
Interviews: From 6 July 2026
Salary: £28-30k
About the Organisation
Our client is a well-established Consultancy within the UK travel industry, is looking to recruit an experienced Customer Support Advisor to join their expanding team in London Bridge.
With a strong focus on trust, customer experience, and industry integrity, the organisation provides guidance, dispute resolution, and expert support to both travellers and clients. Their culture is collaborative, supportive, and driven by continuous improvement and professional development
The Role
As a Customer Support Adviser, you’ll be at the heart of a dedicated team providing expert guidance and support to customers and member businesses. This is a varied and rewarding role where you’ll help resolve issues, provide clear advice, and ensure a positive outcome wherever possible.
Using a range of communication channels-including email, letters and telephone-you will manage customer enquiries, offer informed guidance, and support dispute resolution processes. You’ll work closely with internal teams and members to deliver excellent service while contributing to team targets and your own professional development.
Key Responsibilities
*Manage incoming customer correspondence (email, letters, calls) efficiently and professionally
*Log and maintain accurate records within the CRM system within agreed timeframes
*Respond to enquiries in line with service standards and deadlines
*Identify complex or high-risk cases, including potential legal claims or arbitration matters
*Liaise with members and internal departments where escalation is required
*Highlight any potential breaches of industry codes of conduct
*Provide clear advice to customers on their options and next steps
*Maintain accurate documentation and case records
*Support wider organisational initiatives, including member engagement activities such as presentations or events
Skills & Experience
*Excellent written and verbal communication skills with a high standard of literacy
*Strong customer service background, ideally within disputes or complaints handling
*Experience in travel, legal, or consumer-facing environments is beneficial but not essential
*Calm and professional approach under pressure
*Strong interpersonal skills and confident telephone manner
*Ability to manage challenging conversations with empathy and clarity
*Flexible, proactive, and eager to learn
Why Apply?
*Opportunity to work in a respected and influential organisation
*Supportive team environment with clear development opportunities
*Varied and meaningful work where you can make a real difference
*Exposure to the travel industry and consumer protection processes
Benefits
*25 days holiday
*Pension scheme
*Private Medical
*Employee Assistance
*Travel benefits
*Volunteer scheme
*Learning and development opportunities
If you’re passionate about supporting customers, solving problems, and building strong relationships, we’d love to hear from you.


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