Full job descriptionClient Service Executive

Location: Northampton

Job Type: Full-Time

Salary: £30,000 per annum

Our client, a well-established and rapidly growing construction organisation, is seeking a proactive and customer-focused Client Service Executive to join its team in Northampton.

This role offers an excellent opportunity for an organised and ambitious individual looking to develop a long-term career within a dynamic and fast-paced business.

Key Responsibilities

*Managing day-to-day email correspondence and ensuring timely, professional responses.
*Handling inbound calls from new and existing clients.
*Responding to general enquiries and resolving client queries.
*Conducting follow-up communications to maintain strong client relationships.
*Preparing accurate quotations based on client requirements.
*Booking projects and maintaining accurate project records.
*Coordinating internal tasks to support the smooth delivery of services.
*Providing administrative support to wider internal teams.
*Maintaining detailed records of client communications and project information.
*Gathering client feedback and identifying opportunities for service improvements and upselling.
*Developing a strong understanding of the company’s service offering.
*Handling warm inbound leads and converting enquiries into paying clients.
*Contributing ideas to improve systems, processes, and operational efficiency.
*Assisting with marketing initiatives, including company brand videos and content creation.
*Supporting the wider business with additional ad hoc tasks as required.
The Ideal Candidate
*Excellent verbal and written communication skills.
*Strong organisational and time-management abilities.
*Exceptional attention to detail and accuracy.
*A proactive and solution-focused mindset.
*Strong customer service and relationship-building skills.
*Confidence using Microsoft Office and other business systems.
*A willingness to learn and contribute new ideas.
*A positive, professional, and team-oriented attitude.
Benefits Include
*20 days annual leave plus bank holidays.
*An additional day off for your birthday.
*Increased annual leave entitlement after two years’ service.
*Company pension scheme.
*Private healthcare and death-in-service cover after qualifying service or promotion to a senior role.
*Ongoing training, support, and career development opportunities.
Apply now to discuss with Gabriella Saunders from ACS Staffing Solutions!