Full job descriptionTime Appointments are currently recruiting on behalf of a thriving business based in Chelmsford who are looking to appoint an experienced Credit Controller within their Finance Department. This is a fantastic opportunity to work for an award-winning business, who reward their employees with a competitive salary and excellent career prospects.


The successful candidate will play a pivotal role in managing the company’s debtor process, ensuring that outstanding debts are recovered in a timely and professional manner.


Key Duties & Responsibilities:
*Managing a designated portfolio of insurance broker accounts, ensuring effective collection of outstanding premiums and balances
*Conducting regular collection activity through phone calls, emails, and other approved communication channels to secure timely payments
*Developing and maintaining positive relationships with broker partners, balancing excellent service with strong debt recovery practices
*Addressing and challenging delayed payment trends professionally, escalating high-risk or overdue accounts in line with company procedures
*Reviewing and managing aged debt reports, ensuring all collection actions are completed accurately and within agreed timescales.
* Investigating payment delays and account discrepancies, collaborating with internal stakeholders to achieve prompt resolution.
*Supporting the maintenance of accurate sales ledger records through account reconciliations, statement reviews, and related administrative tasks
*Preparing and communicating regular reports on collection performance, outstanding debt positions, and disputed balances to management


Skills & Experience Required:
*Demonstrable credit control experience, preferably gained from the insurance industry or similar, along with a solid understanding of best practice recovery techniques to maximise the early collection of outstanding debt, whilst ensuring a customer focussed approach
*A professional and confident manner, with strong negotiation and problem-solving skills
*Proactive and innovative, with a positive ’can-do’ attitude
*Strong accuracy and strong attention to detail
*Excellent numeracy and literacy skills
*Strong problem-solving abilities, with a willingness to adapt and find solutions
*Excellent communication skills, both written and verbal
*Proven experience of working to deadlines
*Ability to work within a fast-paced environment, multi-task and prioritise workloads