Full job description*Must have proven Customer service office experience
*Excellent Communicator, written and verbal
*Highly organised
Customer Care Specialist / Customer Service Advisor Hayes, Middlesex
£31,100 + Excellent Experience | 12-Month Fixed Term Contract
Full-time (40 hours per week)

Are you passionate about delivering outstanding customer service and turning a customer’s experience around?

We’re looking for an enthusiastic Customer Care Specialist to join a friendly and supportive team based in Hayes. This is an excellent opportunity for someone who enjoys building relationships with customers, solving problems and making a genuine difference.

You’ll become the first point of contact for customers following delivery, ensuring they receive exceptional aftercare, resolving any concerns and helping create a positive customer experience from start to finish.

What you’ll be doing*Contact customers following delivery to ensure they’re happy with their purchase.
*Provide advice and support to customers considering returns, helping find the best solution.
*Respond to customer enquiries via telephone, email, live chat and other digital channels.
*Investigate and resolve delivery, product and service-related issues.
*Process returns, exchanges and refunds accurately.
*Record customer interactions using internal systems.
*Monitor customer feedback and online reviews, responding professionally where appropriate.
*Work closely with internal departments to resolve issues quickly.
*Share ideas that help improve customer satisfaction and internal processes.
We’re looking for someone who has*Previous customer service, customer care or customer support experience within an office or contact centre environment.
*Excellent communication skills with the confidence to build rapport over the phone.
*A calm and empathetic approach when handling customer concerns.
*Strong organisation skills and excellent attention to detail.
*The ability to prioritise a busy workload.
*A positive attitude with a genuine passion for helping customers.
*Good IT skills and experience using CRM or customer service systems.
What’s in it for you?*Salary of £31,100
*12-month fixed-term contract with the potential to gain valuable experience within a well-established business.
*Supportive and collaborative team.
*Comprehensive training and ongoing development.
*Opportunity to make a real impact on the customer journey.
*Immediate interviews available.