Full job descriptionCollections Specialist | Slough | £27k + Excellent Benefits
This is an excellent opportunity to join a highly respected financial services organisation that supports thousands of customers across the UK. With a reputation for investing in its people, providing outstanding training, and offering genuine long-term career progression, this business has built a stable and supportive working environment where employees can develop and succeed. If you enjoy helping customers, negotiating positive outcomes and working in a fast-paced team environment, this could be the ideal next step in your career.
The Role
As a Collections Specialist, you will be responsible for managing customer accounts that have fallen into arrears. Working within a busy and supportive team, you will handle both inbound and outbound calls, negotiate payment arrangements and help customers find suitable solutions while ensuring a high standard of customer service.
This is a customer-focused role where communication, empathy and negotiation skills are key to achieving successful outcomes for both customers and the business.
Key Responsibilities
• Manage inbound and outbound calls relating to overdue accounts
• Negotiate payment arrangements and repayment plans
• Support customers experiencing payment difficulties
• Resolve account queries and maintain accurate records
• Update internal systems and customer information
• Ensure all activities are completed in line with regulatory requirements and company procedures
• Deliver excellent customer service on every interaction
About You
• Minimum 2 years’ experience within Collections, Credit Control, Debt Recovery or Customer Service
• Previous experience within a call centre or contact centre environment
• Strong communication and negotiation skills
• Ability to remain calm and professional during challenging conversations
• Excellent organisational skills and attention to detail
• Competent user of Microsoft Excel and Word
• Educated to A-Level standard or equivalent
• Experience within financial services would be advantageous
Benefits
• Salary of £27k
• Excellent benefits package
• Generous holiday entitlement
• Pension scheme
• Ongoing training and development
• Career progression opportunities
• Employee wellbeing initiatives
Apply Now
If you are looking for a role where you can utilise your customer service and negotiation skills while building a long-term career within a well-established financial services organisation, we would be delighted to hear from you.