Full job descriptionProduction Manager
Location: Thatcham
Working Hours: Monday to Friday, 7:00am – 4:00pm or 6:00am – 3:00pm
Salary: £28,000 – £31,000 per annum (DOE)


We are recruiting for an experienced and hands-on Production/Operations Manager to join a fast-paced commercial environment known for delivering high-quality service. This is an excellent opportunity for a proactive leader who thrives in a busy setting and can effectively manage both people and processes—particularly as the business approaches its peak summer period.
Key Responsibilities
Operational Management
*Oversee daily operations from intake through to dispatch, ensuring smooth workflow across the production line
*Lead daily morning briefings to review performance, set targets, and address any operational challenges
*Monitor and achieve key performance indicators (KPIs)
*Ensure compliance with health & safety and operational procedures
*Continuously identify and implement process improvements to increase efficiency
Team Leadership
*Lead, motivate, and support a diverse workforce, including individuals with varying levels of English fluency
*Train, develop, and regularly review team performance
*Effectively plan staffing levels in line with workload and budgets
*Provide hands-on support when needed, including stepping in early (from 6am) in the absence of a Team Leader
Quality & Customer Service
*Maintain high service standards and resolve issues quickly and effectively
*Act as a key point of contact for clients, ensuring expectations are consistently met
*Support onboarding of new clients, including planning resources and workflow integration
Stock & Equipment Management
*Manage stock levels and ensure timely ordering of supplies
*Oversee equipment maintenance, minimising downtime and disruption
Finance & Reporting
*Assist with budget management and cost control
*Analyse operational data to identify trends and drive improvements
*Provide regular performance updates to the Operations Director
Skills & Experience Required
*Proven experience in operations or team management (laundry or production environment advantageous)
*Strong leadership skills with the ability to engage and communicate across diverse teams
*Highly organised with excellent multitasking abilities in a fast-paced environment
*Calm under pressure with strong problem-solving skills and a proactive approach
*Confident using Microsoft Office and reporting systems
Personal Attributes
*Strong organisational and administrative skills, with attention to detail
*Excellent customer service mindset
*A positive, can-do attitude and approachable leadership style
*Ability to think quickly, make decisions, and keep operations running smoothly in a busy production setting
Benefits
*28 days holiday (including bank holidays)
*Company pension scheme
*Free onsite parking
*Complimentary refreshments (tea, coffee, soft drinks, and summer treats)
*No weekend or bank holiday work (unless business-critical)