Full job descriptionAre you someone who enjoys helping people, building relationships and delivering a great customer experience?We?re recruiting for a Customer Service Advisor to join a growing healthcare organisation in Manchester. This is a people-focused role where you?ll support individuals throughout an important journey, acting as a trusted point of contact and helping ensure every interaction is professional, supportive and seamless.
This opportunity would suit someone from customer service, healthcare, clinics, hospitality, optical, retail, administration or relationship-based environments.
The role:*Supporting customers throughout their journey from initial enquiry onwards
*Responding to enquiries across phone, email and other communication channels
*Providing clear information around services, processes and next steps
*Building trust and delivering an excellent customer experience
*Coordinating with internal teams to ensure a smooth service
*Maintaining accurate records and updating internal systems
*Supporting service improvements and wider business initiatives
We?re looking for someone who has:*Experience in customer service, customer support or advisory roles
*Experience working in an empathetic, sensitive or people-focused environment
*Strong communication and relationship-building skills
*A calm, professional and supportive approach
*Good organisation and attention to detail
*Ability to manage multiple priorities in a busy environment
*Confident using IT systems and handling data accurately
Experience from any of the following would be useful:*Healthcare, patient services or medical environments
*Clinics, hospitals or private healthcare
*Optical or wider health-related settings
*Hospitality or high-end customer service roles
*Customer support in emotionally sensitive environments
*Administration, coordination or front-line service roles
*Insurance, claims, complaints or case handling
*Any KPI or target-led customer service environment
What?s on offer:*Opportunity to join a supportive and growing team
*Varied role with strong customer interaction
*Career development opportunities within healthcare
*Positive and collaborative working environment
*Full training and ongoing support