Full job descriptionWe are seeking an ambitious, commercially driven, and highly experienced Lettings Manager/Director to lead and grow the lettings performance of three established London brands operating under the same property group.

This is a senior leadership position responsible for driving revenue, market share, profitability, operational excellence, and team performance across multiple offices and territories. The successful candidate will play a key role in shaping strategy, developing high-performing teams, and ensuring each brand maintains its unique identity whilst delivering exceptional commercial results.
Key Responsibilities

Business Growth & Strategy: *Develop and execute the lettings strategy across all three brands.
*Drive market share, revenue growth, profitability, and portfolio expansion.
*Identify new business opportunities, partnerships, and market trends.
*Create and implement business plans, budgets, and growth initiatives.
*Monitor and analyse KPIs to ensure commercial targets are achieved.
Leadership & Team Development: *Lead, motivate, and develop lettings managers and negotiators across multiple locations.
*Build a high-performance culture focused on accountability, customer service, and results.
*Recruit, train, mentor, and retain top talent.
*Conduct regular performance reviews and implement development plans.
Client & Landlord Relationships: *Maintain strong relationships with key landlords, investors, and institutional clients.
*Support teams in securing major instructions and retaining high-value clients.
*Act as a senior representative of the group within the London property market.
Operational Excellence: *Ensure consistent operational standards and best practices across all brands.
*Drive compliance with all lettings legislation, industry regulations, and company policies.
*Implement processes that improve efficiency, customer experience, and profitability.
*Work closely with Property Management, Marketing, Finance, and Senior Leadership teams.
Brand Management: *Protect and enhance the reputation of each individual brand.
*Collaborate with marketing teams to deliver effective local and group-wide campaigns.
*Ensure each business maintains a strong market presence and competitive positioning.
Candidate Requirements: *Proven track record in a senior lettings leadership role, ideally overseeing multiple offices or brands.
*Extensive knowledge of the London residential lettings market.
*Strong commercial acumen with evidence of delivering significant revenue growth.
*Exceptional leadership, coaching, and people management skills.
*Ability to influence and inspire teams at all levels.
*Excellent negotiation, communication, and relationship-building abilities.
*Strong understanding of lettings legislation and compliance requirements.
*Results-oriented with a strategic and entrepreneurial mindset.
*Full UK driving licence.
Key Success Measures: *Revenue and profit growth across all three brands.
*Market share expansion.
*New landlord acquisition and portfolio growth.
*Team engagement, retention, and performance.
*Compliance standards and operational efficiency.
*Customer satisfaction and brand reputation.