Full job descriptionPosition: Administrator
Location: Northan Compound Land, Exeter EX2 8NJ
Pay Rate: £13.22 per hour (PAYE)
Contract: 6 Months (Till Dec)
Hours: 40. hours per week


Job Description


Job Purpose
To provide efficient administrative, customer service, and operational support within the Service Centre, ensuring accurate data management, effective communication, and smooth day-to-day operations. The role requires a proactive and detail-oriented individual who can work independently, manage multiple priorities, and support both internal and external stakeholders.


Key Responsibilities
Customer Service & Communication
*Answer inbound telephone calls in a professional, polite, and efficient manner.
*Accurately log customer enquiries, complaints, and service requests within Salesforce.com.
*Build and maintain strong relationships with internal and external customers.
*Ensure prompt resolution of customer complaints, with a focus on customer satisfaction and retention.
*Assist Credit Control with outstanding debt queries through effective investigation and resolution.
*Welcome visitors, organise meeting rooms, and arrange refreshments as required.


Administration & Data Management
*Perform data checking, validation, interrogation, and updating of spreadsheets and internal systems.
*Transfer and update information from spreadsheets into bespoke software applications.
*Process information and documentation requests in a timely and accurate manner.
*Maintain accurate records and documentation within Salesforce.com and other business systems.
*Order and manage office stationery and supplies.


Operational Support
*Support the daily driver debrief process, recording issues and actions taken.
*Monitor waste collection rounds, tracking progress and reporting any issues to the management team.
*Reallocate work between waste collection rounds to ensure operational efficiency.
*Investigate operational data, identify issues, and provide solution-focused recommendations.
*Operate the weighbridge for incoming and outgoing waste movements.
*Input weighbridge tickets, photographs, and associated documentation accurately into company systems.


Health, Safety & Compliance
*Ensure all work is carried out in accordance with company Health & Safety policies, procedures, and relevant legislation.
*Maintain compliance with company processes and operational standards.
*Participate in required training and development activities.


General Duties
*Support the Administration Coordinator and management team with ad hoc projects and tasks.
*Undertake additional duties as reasonably required to support business operations.
*Contribute positively to team objectives and continuous improvement initiatives.


Skills & Qualifications
Essential
*Strong administrative and organisational skills.
*Excellent attention to detail and accuracy.
*Good numeracy skills and confidence working with data.
*Strong IT skills, including Microsoft Office applications and database systems.
*Excellent telephone manner and interpersonal communication skills.
*Ability to investigate and analyse information to identify solutions.
*Ability to work independently and manage competing priorities in a fast-paced environment.
*Professional, proactive, and adaptable approach to work.
Desirable
*Experience using Salesforce.com or similar CRM systems.
*Experience within customer service, administration, logistics, waste management, or operational support environments.
*Knowledge of weighbridge operations and transport/logistics processes.


Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.