Full job descriptionCollections Agent
Location: Croydon
Salary: Competitive Basic + Uncapped Commission
Job Type: Full-Time
About Redwood Collections
At Redwood Collections, we specialise in providing professional debt recovery services while maintaining positive relationships between our clients and their customers. Our team is committed to delivering excellent results through effective communication, empathy and commercial awareness.
We are passionate about developing talent and supporting career growth. All new starters benefit from The Collections Hub, our structured training and development programme designed to provide the knowledge, skills, and confidence needed to succeed in debt recovery, customer engagement and client relationship management.
The Role
We are looking for a motivated Collections Agent to join our growing team. You will be responsible for contacting customers regarding outstanding balances, negotiating payment arrangements, and helping achieve successful debt recovery outcomes on behalf of our clients.
This role offers a fantastic opportunity for career development. Individuals who demonstrate strong client service, commercial awareness, and account management skills may have the opportunity to progress into Account Management role within the business.
Key Responsibilities
*Contact debtors via telephone, email and written correspondence.
*Negotiate payment arrangements and resolve outstanding balances.
*Maintain accurate records of all customer interactions and account activity.
*Deliver excellent customer service while achieving recovery targets.
*Ensure all activity complies with relevant regulations and company procedures.
*Escalate complex cases where appropriate.
*Work closely with colleagues and clients to achieve the best possible outcomes.
What We’re Looking For
*Excellent communication and negotiation skills.
*Professional and confident telephone manner.
*Strong attention to detail and organisational skills.
*Ability to remain calm and resilient in challenging situations.
*Target-driven mindset with a focus on achieving results.
*Previous collections, customer service, call centre or financial services experience is beneficial but not essential.
What We Offer
*Competitive salary and performance incentives.
*Full training and ongoing support through The Collections Hub.
*Friendly and supportive team environment.
*Opportunity to build a long-term career within a growing organisation.
If you’re looking for a challenging and rewarding role with genuine opportunities for progression, we’d love to hear from you.
Please note: Due to the high volume of applications, only candidates selected for interview will be contacted.