Full job descriptionYou’ll already know your way around household claims.

And if you’ve worked with high net worth or private client policies before, you’ll know they come with a different kind of expectation — faster service, more complex risks, and often a broker in the middle chasing answers.

That’s where you come in.

This is a remote role supporting a specialist HNW team. You’ll handle claims cradle to grave and act as a key point of contact for brokers, insurers, and policyholders. You’ll also support field adjusters, making sure everything runs smoothly from notification through to settlement.

If you’ve got Cert CII or Cert CILA, great. If not, they’ll support you to get qualified. What’s more important is your background in domestic property claims and your ability to stay calm, credible and clear when speaking to clients who expect a high level of service.

The team has a strong reputation for technical quality and a culture of development — the kind where people back you to improve and know their stuff without making it a competition.

Interested applicants should apply online or forward their CV’s to Craig Dyson at Exchange Street Claims / Job Ref: CD253. For all other vacancies, take a look at our website - exchange-street.co.uk