Full job descriptionCustomer Service Advisor

Manchester City Centre
£25k Basic Salary
Up to £30,000 On Target Earnings
Monday - Thursday 9:00am - 5:30pm | Friday 10:00am - 4:00pm
No Weekends
Fab holidays and other benefits
About the CompanyWe’re proud to be partnering with a highly respected international business that operates across more than 100 countries worldwide.
Part of a larger US-owned organisation, this business has built an outstanding reputation within its sector through exceptional customer service, long-standing partnerships and a genuine commitment to employee development.
This is a business where people stay, develop and build long-term careers.
The Opportunity

Due to continued growth, we’re recruiting for a Customer Service Advisor / Renewals Advisor to join a highly skilled team responsible for supporting existing customers.
You’ll be speaking with customers whose existing products are nearing renewal, helping them understand their options, answering questions and ensuring they receive the most suitable outcome for their needs.
*Handling inbound and outbound calls with existing customers
*Managing customer renewals, upgrades and amendments
*Providing information and guidance on available products
*Understanding customer requirements and recommending appropriate solutions
*Maintaining high levels of customer satisfaction and compliance
*Building rapport and trust with customers
*Accurately updating customer records and systems
*Working towards individual and team performance targets
What We’re Looking For*Previous experience within a telephone-based customer service role
*Alternatively, experience within renewals, retentions, account management or sales
*Excellent communication and relationship-building skills
*A customer-first mindset
*Strong attention to detail
*Professional and confident telephone manner
*Ability to work in a regulated environment
If you’re looking for a customer-focused role within a stable, growing business that genuinely invests in its people, we’d love to hear from you.