Full job descriptionAs a Customer Success and Sales Advisor in the distribution and healthcare supply industry, you will support customers by providing exceptional service and driving sales. This permanent role in Manchester offers an excellent opportunity to enhance customer satisfaction and promote business growth.
Client Details
Our client is a well-established organisation within the retail sector. They operate as part of a medium-sized team, focusing on delivering high-quality products and services to their customers in the healthcare industry. Their commitment to excellence ensures a professional and rewarding work environment.
Description
*Engage with customers to understand their needs and provide tailored product recommendations.
*Allocate a significant portion of time (80%) to proactive outbound calling for retention, reactivation, and new business opportunities, this is a significant part of the role.
*Execute telesales campaigns to promote seasonal products, initiatives, and new product lines.
*Identify upsell and cross-sell opportunities during calls, quotes, and follow-up.
*Manage and grow a portfolio of smaller accounts with a consultative approach.
*Share customer insights, feedback, and improvement ideas with relevant teams.
*Build and maintain strong relationships with customers to ensure long-term satisfaction.
*Handle customer queries, complaints, and feedback in a professional and timely manner.
*Collaborate with internal teams to ensure efficient order processing and delivery.
*Identify opportunities to upsell and cross-sell products to enhance sales performance.
*Meet and exceed individual and team sales targets within the retail environment.
*Maintain accurate records of customer interactions and sales activities.
*Stay updated on product knowledge and industry trends to provide informed advice to customers.
Profile
A successful Customer Success and Sales Advisor should have:
*Proven track record in sales, account management, or customer success - ideally in B2B or healthcare.
*Confident communicator with the ability to build trust and influence decisions.
*Skilled in managing sales pipelines, campaigns, and customer support cases.
*Competent in CRM and ticketing systems (e.g.,Creatio, Salesforce).
*Able to balance revenue targets with a customer-first mindset.
Job Offer
*Competitive salary of £28,000 with commission (OTE 33k)
*Permanent position based in Manchester with opportunities for growth.
*Comprehensive training and development programmes.
*A supportive and professional work environment in the retail industry.
*Potential to build a rewarding career as a Customer Success and Sales Advisor.
If you are passionate about customer service and sales, and are looking for a fulfilling opportunity in Manchester, we encourage you to apply today!