Full job descriptionOne of our investment Property Clients require a Property Support Associate in Milton Keynes to manage property transactions for independent pension schemes. This is a fast-paced role focused on high-quality customer service, strict regulatory compliance and efficient task management.
Key Responsibilities
• Administration: Execute all allocated property transactions and tasks within strict deadlines.
• Communication: Provide professional updates to clients and build relationships with solicitors, surveyors, tenants and property managers.
• Risk & Compliance: Identify, document and immediately escalate backlogs, complaints, breaches, or risks to management.
• Teamwork: Collaborate with the service team to maintain high-quality standards and meet service level agreements (SLAs).
Person Specification
• Previous experience in an administrative or operational support role, ideally within financial services or property management.
• Exposure to handling customer instructions and maintaining accurate records.
• Familiarity with property related transactions (e.g., invoicing, lease management) is advantageous.
• Basic understanding of pensions or property processes preferred.
• Strong attention to detail and accuracy in processing transactions.
• Good organisational and time management skills to meet service levels.
• Proficient in Microsoft Office (Excel, Word, Outlook) and comfortable with internal systems.
• Effective communication skills for liaising with customers and external parties (solicitors, surveyors, tenants).
• Understanding of FCA regulations and Consumer Duty principles (or willingness to learn).
Working Monday to Friday, 9-5 with one hour for lunch.