Full job descriptionJoin a dynamic shared finance service where your expertise in accounts receivable will directly contribute to efficient council operations.


Contract to start ASAP until 07-09-26 with a possible extension.


Responsibilities
• Collecting income from sales orders raised by both councils in line with agreed business processes for accounts receivable
• Liaising with customers and their representatives, external and internal stakeholders to effectively resolve enquiries and provide comprehensive advice and assistance in writing, and face to face
• Actively monitor unpaid accounts and process cases referred for write-off or to the legal debt recovery lead for onward recovery
• Provide excellent customer service by efficiently resolving enquiries received by telephone, email or in person
• Liaising with officers across the services to resolve issues and queries
• Production and checking of data for accounts receivable, performance and statutory reporting, and on request
• Submission of claims and appropriate documentation in respect of insolvency matters
• Undertaking work in accordance with standing orders, financial rules, and all other council policies and maintain systems for financial probity
• Assisting in the training of managers and staff throughout the council and other members of the shared finance service on the council’s main system for accounts receivable
• Assisting in routine and ad hoc investigations arising from performance management reports, customer enquiries (both internal and external) and other operations such as the National Fraud Initiative findings
• Support the ongoing development of the accounts receivable module within the council’s Agresso financial information system
• Assisting in the induction of new members of staff
• Stores and disposes of all documents in accordance with the records management policy for accounts receivable