Property Helpdesk Supervisor
other jobs Catch
Added before 6 Days
- England,South East,Berkshire,Bracknell Forest
- Full Time, Contract
- £35,000 per annum
Job Description:
Full job descriptionProperty Helpdesk Supervisor
Location: Bracknell (Hybrid)
Salary: Up to £35,000 + Benefits
Hours: 9am - 5pm (Mon - Fri) 37.5 hours per week
Contract: 9-Month FTC (Temp to Perm Opportunity)
Catch 22 are working with a Specialist UK care provider to recruit a Property Helpdesk Supervisor to oversee the day-to-day operation of a busy facilities helpdesk supporting a national portfolio.
This is a hands-on supervisory role, responsible for leading a small team, managing workloads, and ensuring a responsive, high-quality service across property and facilities queries. You will also act as the first point of escalation and support continuous improvement across processes and service delivery.
Key Responsibilities:
*Supervise and support a team of Helpdesk Administrators
*Allocate and monitor workload via CAFM systems (QFM)
*Act as first escalation point for complex issues
*Monitor service levels, reporting and performance
*Drive service improvements and helpdesk efficiency
About You:
*Experience within helpdesk, facilities or property support
*Previous team leadership or supervisory experience
*Strong organisational and customer service skills
*Confident managing multiple priorities and stakeholders
What’s on Offer:
*Competitive salary + benefits package
*Hybrid working
*Strong team culture within a growing organisation
*Opportunity to secure a permanent role
Location: Bracknell (Hybrid)
Salary: Up to £35,000 + Benefits
Hours: 9am - 5pm (Mon - Fri) 37.5 hours per week
Contract: 9-Month FTC (Temp to Perm Opportunity)
Catch 22 are working with a Specialist UK care provider to recruit a Property Helpdesk Supervisor to oversee the day-to-day operation of a busy facilities helpdesk supporting a national portfolio.
This is a hands-on supervisory role, responsible for leading a small team, managing workloads, and ensuring a responsive, high-quality service across property and facilities queries. You will also act as the first point of escalation and support continuous improvement across processes and service delivery.
Key Responsibilities:
*Supervise and support a team of Helpdesk Administrators
*Allocate and monitor workload via CAFM systems (QFM)
*Act as first escalation point for complex issues
*Monitor service levels, reporting and performance
*Drive service improvements and helpdesk efficiency
About You:
*Experience within helpdesk, facilities or property support
*Previous team leadership or supervisory experience
*Strong organisational and customer service skills
*Confident managing multiple priorities and stakeholders
What’s on Offer:
*Competitive salary + benefits package
*Hybrid working
*Strong team culture within a growing organisation
*Opportunity to secure a permanent role
Job number 3883727
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Company Details:
Catch
Catch22 is a social business, a not for profit business with a social mission. For over 200 years we have designed and delivered services that build r...