Full job descriptionCustomer Service & Warranty AdministratorFull-Time Permanent | Kirkby | 25k-26k based on exp
We are currently recruiting for a Customer Service & Warranty Administrator to join a friendly and supportive team based in Kirkby. This is a fantastic opportunity for someone with strong customer service and administration experience who enjoys solving problems, managing processes, and supporting customers.
This role is varied and will involve a mixture of customer support, warranty administration, service coordination, and working closely with internal teams.
The Role:*Managing warranty queries and customer issues from start to finish
*Handling customer conversations, including complaints and challenging situations, in a professional manner
*Supporting the field sales team with customer requests, order processing, and administration
*Taking customer payments over the phone when required
*Managing FedEx/delivery-related queries and follow-ups
*Processing service reports, invoices, and sales orders accurately
*Updating internal systems and spreadsheets
*Ensuring tasks are followed through and completed correctly
The Ideal Candidate:We are looking for someone who is:
*Confident dealing with customers and handling difficult conversations
*Calm under pressure with a problem-solving attitude
*Highly organised with excellent attention to detail
*Methodical and able to follow processes through
*Comfortable working independently and managing their own workload
Experience within customer service, complaints handling, warranty administration, service support, or a similar administrative role would be highly beneficial.
What’s on Offer:*Permanent full-time position
*Monday to Friday, 8:30am–5:00pm
*25 days holiday
*Company pension scheme
*On-site parking
*Friendly office environment with a supportive team
If you are looking for a role where you can use your customer service skills, take ownership of your work, and become a valued member of a close-knit team, we would love to hear from you.