Full job descriptionOperations Coordinator
Office-based | Full-time (Monday–Friday)

Salary: Up to £40,000 (dependent on experience)

Due to the location, you must be a driver with your own vehicle
About the Role
My client is a true leader in their field and has been trading for over 10 years with year-on-year growth over this time.
They are now looking for a highly organised Operations Coordinator to join their friendly office team and play a central role in keeping their service running smoothly.
The Opportunity
This is a pivotal position acting as the link between clients and field personnel. You will take full ownership of scheduling activities — from initial enquiry through to completed appointment — ensuring efficient diary management and excellent customer experience.
This role is ideal for someone who thrives on organisation, enjoys problem-solving, and takes pride in delivering a seamless, well-structured operation.
Key Responsibilities
Client Liaison
*Act as first point of contact via phone and email, delivering a professional and responsive service
*Manage booking enquiries, reschedules and general queries
*Build and maintain strong relationships with clients, including proactive management of repeat/annual bookings
*Handle last-minute changes and resolve scheduling issues with minimal disruption
Scheduling & Coordination
*Plan and manage field diaries, balancing client needs with operational efficiency
*Organise appointments geographically to optimise travel and productivity
*Confirm bookings with both clients and field staff
*Monitor schedules to identify and resolve gaps, clashes or inefficiencies
Operations & Administration
*Maintain accurate client and job records within a CRM system
*Coordinate documentation flow including job sheets and certificates
*Support timely delivery of service documentation to clients
*Identify and escalate operational improvements where appropriate
Skills & Experience
Essential
*Proven experience in scheduling, coordination, or diary management (e.g. field service, logistics, healthcare or similar)
*Excellent communication skills, both written and verbal
*Strong organisational skills with high attention to detail
*Confident using systems and software (CRM or scheduling tools)
*Ability to manage multiple priorities in a fast-paced environment
*Calm, solution-focused approach under pressure
*Self-motivated with the ability to work both independently and within a small team
Desirable
*Experience coordinating a mobile or field-based workforce
*Familiarity with CRM/database systems
*Understanding of geographic planning or routing
What’s on Offer
*A varied, hands-on role within a growing organisation
*Friendly and collaborative office environment
*Real ownership and autonomy in the role
*20 days holiday + bank holidays + Christmas shutdown (increasing with service)
*Private healthcare after 6 months
*Additional office perks
If you’re an organised and proactive coordinator looking to play a key role in a busy and supportive team, we’d love to hear from you.