Full job descriptionWe are delighted to be working with a leading business in Ipswich who are currently recruiting for a passionate Customer Service Advisor to strength their busy Customer Service Department.


Our client is looking for a conscientious, responsible, hardworking individual who thrives within a fast-paced working environment to join their successful team.
The successful applicant will possess excellent communication skills and will have ideally gained previous experience within an office-based Customer Service environment.


Key Responsibilities:
*Process orders via email or telephone and offer alternatives and delivery dates where necessary.
*Maximising sales opportunities by offering alternatives and special offers.
*Responding to all calls and emails within the targeted timeframe to maintain the clients high standards of customer service.
*Managing service warranty calls, arranging service calls between the customer and authorised service agents.
*Answer enquiries on any product in the catalogue, which may mean liaising with the purchasing team or manufacturers.
*Track deliveries for customers and request PODs from carriers.
*Make sure that each client receives the highest standard of customer services.
*Deal with the return of faulty/damaged products as well as shortages and overcharges.


Skills & Experience:
*Great communication skills with an excellent phone manner.
*High attention to detail and accuracy.
*Excellent computer skills including Microsoft Office and experience in using internal databases.
*Great analytical skills.
*Team player.
*Previous experience working within a Customer Service environment is desirable.


The ideal candidate will have an excellent telephone manner but will also have the forward-thinking mentality and the confidence to communicate with new and existing clients.