Full job descriptionYour New CompanyHays is proud to be partnering with a leading North West housing group to recruit a Leasehold Officer to join their established Leasehold Services team on a 6 month fixed term contract. You’ll be joining a friendly and supportive team of nine specialists working to deliver high-quality lease management services for clients throughout the North West.
This role is not focused on Retail, Right to Buy or Right to Acquire. Instead, it centres on day-to-day leasehold management, customer engagement, service charge accuracy, arrears recovery and statutory consultation.
Your New RoleAs a Leasehold Officer, you’ll act as the primary point of contact for leaseholders, shared owners and freeholders providing a professional and responsive service.

Your responsibilities will include:
Core Lease Management
*Responding promptly to customer enquiries and providing clear, accurate information.
*Acting as the main contact for all leasehold matters, ensuring a high-quality management service.
*Managing arrears recovery for leaseholders and shared owners, including issuing NISPs, progressing MCOL/PCOL actions, attending court when required and liaising with lenders and welfare agencies.
*Supporting shared owners with new account setup, sign-ups and general property management.

Statutory & Financial Responsibilities
*Preparing and presenting information for First Tier Tribunal cases where leaseholders appeal.
*Supporting statutory consultation for major works and long-term agreements, issuing notices and ensuring compliance with legislation.
*Ensuring correct service charges are applied following major works, resolving queries and making adjustments.
*Working closely with Finance to ensure accurate annual service charge estimates and year-end actuals are produced and issued.
*Processing applications requiring consent under the lease and raising administration charges where appropriate.


What You’ll Need to Succeed
*Experience in leasehold management or a similar housing role
*Strong organisational skills and the ability to manage a varied caseload
*Excellent numeracy and accuracy when working with service charges
*Confident communication skills with customers, colleagues and external partners
*Experience using housing management systems
*Ability to work independently and as part of a team

What you’ll get in return
*True Hybrid working environment - Office days Tuesday & Thursday, WFH the remaining!
*Flexible hours between 8am-5pm
*Central St Helens office location with extremely rare travel to sites
*37 hours per week
*weekly pay
*opportunities for extension / further roles!

What to Do NowIf you’re looking to develop your leasehold career within a supportive, forward-thinking organisation, we’d love to hear from you. Contact Hays today to discuss this opportunity in more detail.
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