Full job descriptionProduct Specialist – Insolvency Software Support

Hybrid Working Available | Competitive Salary + Excellent Benefits
Imperium Financial Recruitment is acting as the recruitment agency for this opportunity.
An exciting opportunity has arisen for an experienced Product Specialist to join a market-leading provider of insolvency case management solutions. This role is ideal for an individual with strong insolvency knowledge and hands-on experience of Turnkey IPS, who enjoys supporting clients and delivering exceptional customer service.
The successful candidate will play a key role in providing expert support and guidance to clients, ensuring they maximise the benefits of the software and receive a first-class customer experience.
Key Responsibilities*Act as the primary point of contact for clients seeking support, guidance, and advice on insolvency software products.
*Accurately document and manage support issues within the internal case management system.
*Provide expert guidance on the use and application of software solutions, helping clients achieve the best possible outcomes.
*Troubleshoot and resolve issues across the full range of products and tools.
*Develop and maintain an in-depth understanding of the Turnkey IPS system and associated functionality.
*Work closely with internal teams to ensure client issues are resolved efficiently and to a high standard.
*Support the front-line helpdesk team with incoming support queries when required.
*Deliver both virtual and face-to-face support sessions to clients where necessary.
*Maintain high levels of customer satisfaction through effective communication and problem-solving.
Candidate Requirements*Previous experience using Turnkey IPS (SQL and/or Cloud versions) is essential.
*A solid understanding of the insolvency profession, ideally gained through 2–5 years’ experience within an insolvency practice or related environment.
*Strong organisational skills with the ability to manage multiple priorities and deadlines.
*Passion for customer service and delivering outstanding client experiences.
*Excellent attention to detail and problem-solving abilities.
*Self-motivated, proactive, and comfortable working in a fast-paced environment.
*Confident communicator with the ability to facilitate both virtual and in-person support sessions.
*Good working knowledge of Microsoft Office applications.
Benefits*Competitive salary and performance-related bonus.
*Hybrid working arrangement.
*Ongoing training, professional development, and career progression opportunities.
*Generous holiday entitlement that increases with length of service.
*Private healthcare cover.
*Attractive pension scheme.
*Death in service benefit.
*Complimentary on-site parking.
*Company social events and team days out.
*Additional day off on your birthday.
*Collaborative, supportive, and inclusive working environment.