Full job descriptionAre you an experienced Customer Service professional with a strong background in order processing and administration?
Do you thrive in a fast-paced office environment where organisation, communication, and attention to detail are key?
Juice Recruitment is delighted to be supporting a global engineering and manufacturing company in their search for a Customer Service Executive, based in Chippenham.
This is an excellent opportunity to join a market-leading organisation with an international presence, renowned for delivering high-quality solutions to customers worldwide.
Working as part of a busy and supportive team, you will play a key role in ensuring customer orders are processed efficiently while providing exceptional customer service throughout the order lifecycle.
DAY TO DAY
* Processing customer orders accurately and efficiently from receipt through to completion.
* Acting as the first point of contact for customer enquiries via telephone and email.
* Providing customers with updates regarding new and repeat orders, lead times, and deliveries.
* Liaising with internal departments including design, production, logistics, and sales to ensure smooth order fulfilment.
* Managing customer records and maintaining accurate information within internal systems.
* Raising order for new parts and update product list.
* Resolving customer queries and investigating any order-related issues.
* Monitoring order progress and proactively communicating updates to customers.
* Supporting the wider team with administrative duties as required.
WHAT WE’D LOVE TO SEE
* Previous customer service experience within an office-based environment.
* Proven experience in order processing, sales administration, or customer order management.
* Strong attention to detail and a high level of accuracy.
* Excellent communication and relationship-building skills.
* Ability to manage multiple priorities in a fast-paced environment.
* Proficient IT skills, including Microsoft Office and CRM/ERP systems.
* A proactive individual, with strong problem-solving and conflict resolution skills.
* Experience within an engineering, manufacturing, or technical environment would be advantageous but is not essential.
AND FOR YOU
* Opportunity to join a global engineering and manufacturing business with an excellent reputation.
* Monday to Thursday 8:00am–4:30pm and an early finish every Friday at 2:00pm.
* Free onsite parking.
* Supportive and collaborative team environment.
* Long-term career opportunities within a growing international organisation.
* Comprehensive training and ongoing development opportunities.
If you’re ready to join a business where your customer service expertise and organisational skills will make a real impact, we’d love to hear from you.
Apply today with Juice Recruitment to find out more.
INDO