Full job descriptionREED Business Support is working with a well established organisation in Newcastle upon Tyne, supporting them with the recruitment of a Spare Parts Team Leader. This is a key leadership role where you will not only manage and develop a team of Coordinators but also take ownership of your own portfolio of customer accounts, suppliers, and orders.
You will play a vital role in driving performance, improving processes, and supporting commercial growth by combining strong leadership with a customer focused, detail driven approach.
Key Responsibilities
Parts Coordination and Customer Management
*Manage your own portfolio of customer enquiries and parts orders from quotation through to invoice and completion
*Act as the escalation point for key customers and resolve complex issues efficiently
*Build and maintain strong relationships with OEM suppliers, escalating performance issues where required
*Ensure accurate and up-to-date records are maintained in CRM (Dynamics 365) and Business Central
*Oversee team compliance with SLAs including response times and delivery expectations
Team Leadership and Development
*Lead, mentor, and develop a team of Spare Parts Coordinators
*Conduct regular 1:1s, performance reviews, and annual appraisals
*Set clear KPIs covering operational output and proactive sales activity
*Drive team capability through training and knowledge sharing
*Hold weekly team meetings to review pipeline, orders, and improvement actions
*Address performance issues constructively and promptly
Commercial Growth
*Shift team activity from reactive processing to proactive sales engagement
*Drive quotation follow ups, upselling, and re-engagement of dormant accounts
*Ensure strong margin management, escalating exceptions where necessary
*Collaborate with internal teams (Operations, Service, Sales, Workshop, etc.) to maximise opportunities
*Provide accurate data and insights to support commercial strategy and customer reviews
Reporting and Compliance
*Deliver weekly performance reports on team output, pipeline, and key accounts
*Ensure compliance with QHSE and ISO standards
*Support system improvements in Dynamics 365 and Business Central
*Promote continuous improvement across processes and performance
Experience and Skills Requied
*Proven experience in a B2B parts or technical sales environment
*Hands on experience managing orders from quotation through to invoicing
*Previous experience leading or supervising a small team
*Strong track record of improving team performance and driving proactive sales activity
*Confident dealing with customer escalations and supplier negotiations
*Strong CRM experience (e.g., Dynamics 365)
*Proficient in Microsoft Office and ERP/order management systems
*Knowledge of international shipping, customs, and Incoterms
Personal Attributes
*Hands-on, lead from the front approach
*Proactive and results driven
*Strong problem solving and organisational skills
*Calm under pressure, especially during escalations
*Passionate about developing others and building high performing teams
*Professional, honest and reliable
Hours of Work:
Monday – Thursday, 8:30am – 5:00pm
Friday - 8:30am – 3:30pm
Please note that this role is fully office based.