2nd Line Support - Enhanced DBS
other jobs vertex-it-solutions
Added before 6 Days
- England,London,City of London
- Full Time, Contract
- £150 per day
Job Description:
Full job description2nd Line Support - Onsite at a school
Must have an Enhanced DBS
Key Responsibilities
*Manage and resolve 2nd line support tickets within agreed SLAs.
*Provide remote and face to face support to end users via phone, deskside support, email, and ticketing systems.
*Troubleshoot Microsoft 365, Azure/Entra, Windows Server and Desktop environments.
*Work with networking, virtualisation, cybersecurity, backup, and antivirus technologies.
*Identify recurring issues and contribute to service improvements.
Requirements
*Minimum 13 years’ experience in an IT support role.
*Strong knowledge of Microsoft Server and Desktop Operating Systems.
*Experience with Microsoft 365, Entra ID, and Azure.
*Understanding of virtualisation, networking, Firewalls, and cybersecurity.
*Excellent communication, organisation, and customer service skills.
*Possess an Enhanced DBS clearance (essential)
*Experience working in a school required
What We’re Looking For
A proactive, professional, and personable IT Support Engineer who is passionate about technology, professional, committed to delivering exceptional client service and with excellent communication skills at all levels.
Must have an Enhanced DBS
Key Responsibilities
*Manage and resolve 2nd line support tickets within agreed SLAs.
*Provide remote and face to face support to end users via phone, deskside support, email, and ticketing systems.
*Troubleshoot Microsoft 365, Azure/Entra, Windows Server and Desktop environments.
*Work with networking, virtualisation, cybersecurity, backup, and antivirus technologies.
*Identify recurring issues and contribute to service improvements.
Requirements
*Minimum 13 years’ experience in an IT support role.
*Strong knowledge of Microsoft Server and Desktop Operating Systems.
*Experience with Microsoft 365, Entra ID, and Azure.
*Understanding of virtualisation, networking, Firewalls, and cybersecurity.
*Excellent communication, organisation, and customer service skills.
*Possess an Enhanced DBS clearance (essential)
*Experience working in a school required
What We’re Looking For
A proactive, professional, and personable IT Support Engineer who is passionate about technology, professional, committed to delivering exceptional client service and with excellent communication skills at all levels.
Job number 3886918
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vertex-it-solutions
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The world of IT is currently going through the biggest change in its history. The emergence of Cloud Technology is key to this change and with this co...