Full job descriptionReed Business Support are thrilled to be supporting a well-established manufacturing organisation based in Newport in their search for a customer service executive. This is a varied and fast-paced role, ideal for an experienced customer service professional who enjoys managing customer accounts end-to-end and working closely with internal teams to deliver an excellent customer experience.
What you’ll be doing:
*Act as the first point of contact for customers and subsidiaries, managing enquiries from pre-sale through to post-sale resolution.
*Process and manage customer orders accurately via internal systems, ensuring timely delivery through coordination with internal departments and despatch.
*Build strong customer relationships by providing product knowledge, handling complaints, and identifying opportunities to enhance service and generate additional sales.
*Support the wider sales function by preparing quotations, assisting external sales teams, and covering team workloads when required.
What you’ll need:
*Proven experience in a customer service role with strong telephone and communication skills.
*Excellent organisational skills with the ability to prioritise workload and work both independently and as part of a team.
*Strong customer focus with the ability to build relationships, problem-solve, and negotiate effectively.
*Good IT skills -Microsoft Office
What you’ll get:
*25 days holiday plus bank holidays
*Non-contributory pension and life assurance (after qualifying period)
*Healthcare scheme (after qualifying period)
*Subsidised on-site canteen
*Stable, full-time role within a supportive and collaborative team
*Progression Opportunities
If you would like to know more about this role, please get in touch today!