Full job descriptionLocation: Middlewich (Site Based)

Salary: £24,784.50 per annum

Contract: Temporary to Permanent
The Opportunity
My client is seeking a dedicated and customer-focused Customer Service Executive to join their busy bookings team based in Middlewich. This is an excellent opportunity for someone with strong communication skills who enjoys helping people and delivering a high standard of customer service.
Working within a healthcare-focused environment, you’ll be responsible for supporting patients with enquiries relating to diabetic eye screening appointments, helping to improve attendance levels and ensuring a positive customer experience throughout the patient journey.
Key Responsibilities
*Manage inbound and outbound calls relating to diabetic eye screening appointments

*Provide professional, friendly and empathetic support to patients

*Resolve enquiries and complaints efficiently, identifying suitable solutions where required

*Encourage patient attendance and engagement with screening programmes

*Accurately record all customer interactions and follow-up activities

*Maintain high standards of quality and compliance in line with national guidelines

*Work towards individual and team performance targets

*Build positive relationships with patients and colleagues alike

What We’re Looking For
The successful candidate will be:
*Passionate about delivering outstanding customer service

*Confident communicating with people from all backgrounds

*Friendly, approachable and supportive in their manner

*Organised with strong attention to detail

*Able to handle sensitive conversations with professionalism and empathy

*A team player who enjoys helping others and contributing to a positive working environment

Essential Skills & Experience
*Previous customer service experience, ideally within a contact centre, administration or healthcare environment

*Excellent verbal and written communication skills

*Strong problem-solving abilities

*Good IT skills and the ability to accurately maintain records

*Ability to manage workload effectively in a fast-paced environment

What’s On Offer
*Temp-to-perm opportunity with long-term career prospects

*Supportive and collaborative working environment

*Opportunity to join a leading healthcare services provider supporting the NHS

*Comprehensive training and ongoing career development

*Access to the Blue Light Card Scheme, offering discounts with thousands of retailers, restaurants, travel providers, and leisure brands for eligible healthcare workers.

*Opportunity to make a genuine difference to patients’ healthcare journeys