Full job descriptionIT Operations Manager
York
Hybrid


Lorien are partnering with a client who require an IT Operations Manager to oversee the performance and delivery of IT services in a fast-moving environment. This is a hands-on leadership role, combining technical involvement with team management to ensure reliable, efficient IT operations.


Key Responsibilities


Service Delivery & Operations
*Ensure IT services are stable, secure, and performing effectively
*Manage incidents and requests within agreed timeframes
*Monitor system health and oversee patching, backups, and maintenance


Leadership & Team Management
*Lead and develop a team of IT engineers
*Allocate and prioritise workload aligned to business needs
*Support complex technical issues and escalations


Incident & Problem Management
*Own major incidents and coordinate resolutions
*Identify root causes and reduce recurring issues
*Communicate clearly with stakeholders during disruptions


Continuous Improvement & Collaboration
*Improve processes, tools, and service quality
*Drive efficiency through standardisation and automation
*Work closely with wider tech teams to align operations with business goals


What Success Looks Like
*High system availability and service reliability
*Reduced incident volumes and faster resolution times
*Strong user satisfaction with IT services
*Efficient and well-managed support function


About You
*Experience leading IT operations or service delivery teams
*Strong technical background with a hands-on approach
*Skilled in incident/problem management and team leadership
*Organised, proactive, and delivery focused
*Strong communicator who thrives in fast-paced environments


Why Apply?
*Opportunity to shape IT operations in a growing environment
*Hands-on leadership role with real impact
*Collaborative culture focused on performance and improvement
Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.