Full job descriptionClaims Handler (CH2) – Pre-Litigation CasualtyDivision: Corporate Risk – Pre-Litigation Casualty
Location: Liverpool (Office-based)
Reports to: Team Leader
Working Hours: 35 hours per week (Monday–Friday, 9:00am–5:00pm, with 1 hour unpaid lunch)


About the RoleWe are looking for a driven and detail-oriented Claims Handler to join our Corporate Risk team. In this role, you’ll take ownership of a varied caseload of Public Liability, Employers’ Liability, Property Damage, and Product Liability claims—handling each case from first notification through to settlement.


With claim values up to £20,000, this is a fantastic opportunity to develop your expertise in pre-litigation claims while delivering excellent outcomes for clients and claimants alike. You’ll play a key role in balancing technical accuracy, commercial awareness, and customer service.





Key Accountabilities
What You’ll Be Doing*Managing a diverse caseload of liability and property damage claims from inception to settlement
*Proactively progressing claims to achieve timely and cost-effective resolutions
*Handling negotiations with claimants, solicitors, and third parties
*Ensuring compliance with client SLAs and internal quality standards
*Maintaining accurate, up-to-date records on the case management system
*Delivering a high standard of client care and communication throughout the claims journey
*Working collaboratively with colleagues while confidently managing your own workload
*Supporting the Team Leader with additional tasks and contributing to team success
#INDUKI

Experience, Skills and Qualifications
What We’re Looking For*Experience:*At least 12 months’ relevant claims experience, or
*6 months’ experience plus a law degree (or equivalent)

*Working knowledge of the MOJ Claims Portal
*Strong attention to detail and ability to assess risk effectively
*Excellent communication and negotiation skills
*Highly organised with the ability to prioritise and manage competing deadlines
*A proactive and self-motivated approach to workload management
*A team player who can also work independently with confidence
Why Join Us?At Keoghs, we’re committed to building a workplace where people thrive. Our culture is shaped by our core values, which guide how we work with each other and our clients every day:
What You’ll Gain
*Exposure to a broad range of claims, building your technical expertise
*Opportunities to grow within a respected and forward-thinking legal environment
*A supportive team culture that values development and collaboration



Benefits
*Davies Incentive Plan
*25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
*Simply Health Care Cash Plan
*WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
*Death In Service – after 1 years’ service
*Pension Contribution based 5% Employee / 3% Employer
*Employee Resource Groups
*Employee Volunteering Programme
*Cycle to Work Scheme*
*Tech Scheme*
*Season Ticket Loan*
*Gym Flex*
*Access to Online Discount Sites
*Discounted Gourmet Society Membership
*Discounted Tickets for Merlin Attractions nationwide
*Discounts at local retail outlets
*after successfully completing probation