Full job descriptionOcean Freight Export Operator – Manchester
Role Overview
As an Ocean Freight Export Operator, you will work with colleagues in the Manchester Export team to
ensure that customer requirements are met and documents are completed in a timely and efficient
manner delivering a consistent high quality and compliant processes that enable us to build and develop customer relationships.
Key Responsibilities:
• Support, drive and commit to the Company’s overall Strategy
• Manage end-to-end process for OFR Export and designated customers
• Communicating with customers to meet their requirements
• Administration and management of own operational data, included financial review
• Support and monitor objectives set by Ocean Freight Manager in terms of profitability
maximisation, volume growth and service quality.
• Creates, develops and maintains good relationships with customers and service providers
• Support Sales in interaction with key customers
• Supports implementation of OFR strategy
• Fully ensures compliance with varying countries requirements
• Contribute to the First Choice continuous improvement program
Skills and Experience:
• Proven exports experience with a good knowledge of Customer Service & Ocean Freight
processes and systems.
• A proven ability to identify and meet customer service needs in a professional and friendly
manner.
• Ability to work within a team to achieve KPI’s.
• Proven experience in Ocean Freight
• Results driven and good attention to details
• Good written and spoken English and excellent telephone and e-mail skills.
• Excellent interpersonal skills
• Able to prioritise and perform under pressure
• Good commercial attitude
• A level education or broad GCSE level education.
Benefits:
• A competitive salary
• Generous holiday entitlement
• Eligibility to participate in the Employee Incentive Bonus Scheme
• Pension scheme which includes life assurance
• Access to professional employee assistance and wellbeing programme
• A competitive package of voluntary benefits including retail, entertainment, gym membership,
cycle to work scheme, contribution to eye care costs, and many more discounts
• Training and Development opportunities with a strong focus on internal promotion
HOURS/SHIFT PATTERN: 37.5 hours per week
REPORTS TO: Ocean Freight Export Manager