Full job descriptionService Desk Assistant - Building Services
Our client is a well-established mechanical and electrical services provider (Est. 2003), carrying out work for commercial properties, schools and colleges, businesses, care homes, hospitals, and some very well-known buildings. Their customer support section requires a person to work with and provide assistance to the Service Manager.
Duties & Responsibilities
*Taking calls from clients, arranging engineers to attend. Issue job sheets to engineers using the digital system.
*Use of CLIK work scheduling system for which online training will be provided.
*Liaising with finance and invoicing staff on completed job queries.
*Assisting in gathering data for quotations.
*Booking in engineer’s vans for service with main dealer.
*Provide cover during Service Manager’s holidays.
*May progress to a higher role if desired and after suitable experience.
Full time Monday to Friday.
Hours 37.5 per week.
Holidays 20 days plus 8 statutory.
Salary negotiable and depending on experience, working in a previous service environment may be advantageous.