Full job descriptionCustomer Data Lead
£70,000 - £90,000 + Bonus & Benefits
Hybrid Working - 50/50 in the office, South-West
Permanent


We’re partnering exclusively with a household name in the South West to recruit a Customer Data Lead to help shape how data is used to support customer engagement and internal decision-making.


This role sits across data, digital and marketing, with responsibility for leading a team and working closely with a range of stakeholders to deliver data-led solutions.


The Role
*Develop approaches for using customer data to support engagement activity
*Contribute to plans relating to personalisation and communications
*Oversee the management of data used across customer channels
*Identify opportunities where data can support improved customer and business outcomes
*Work with teams across marketing, technology and other areas to build advocacy for a data-led approach, ensuring activity aligns with internal governance, compliance and security requirements
*Lead and support a team focused on data and activation delivery
*Manage and prioritise work based on business needs and available data
*Act as a key contact point between teams using data for engagement


We’re Looking For
*Experience working with data to support customer engagement or marketing activity
*Understanding of how customer data is used across digital or communication channels
*Experience leading or supporting teams delivering data-related work
*Ability to work with a range of stakeholders across different functions
*Awareness of data governance, consent and regulatory considerations for customer data and communications
*Experience working in environments involving data platforms or marketing technology
*Ability to manage priorities and balance multiple pieces of work


Experience in specific tooling and technology is not essential, but the successful candidate will have had deep experience of Cloud Data Analytics Platforms and CRM/ Engagement Platforms.


If this role is of interest, please apply below!