Full job descriptionWe are looking for an experienced and driven Mechanical & Electrical (M&E) Operations Manager to lead the delivery of our housing repairs and maintenance services across gas, plumbing, and electrical disciplines.

This is an exciting leadership opportunity for a skilled M&E professional with strong operational management experience, a passion for service excellence, and the ability to lead high-performing teams in a fast-paced environment.

You will play a vital role in ensuring our housing stock is maintained to the highest standards-keeping residents safe, comfortable, and supported.

About the RoleReporting to the Assistant Repairs & Maintenance Manager, you will lead operational teams responsible for:

*Gas, plumbing, and electrical repairs
*Reactive maintenance works
*Planned maintenance programmes
*External contracts and subcontractor performance
*Health & safety compliance across all operations
You’ll manage supervisors, trade operatives, contractors, apprentices, and support staff while ensuring excellent service delivery, budget control, regulatory compliance, and continuous improvement.

Key ResponsibilitiesAs M&E Operations Manager, you will:

*Lead and manage a customer-focused repairs and maintenance service
*Drive performance through KPIs, service reviews, and quality assurance inspections
*Ensure compliance with housing, building, and health & safety legislation including CDM regulations
*Manage subcontractor relationships and service standards
*Monitor budgets, expenditure, and financial forecasting
*Improve productivity, resource allocation, and operational efficiency
*Support recruitment, performance management, training, and employee development
*Handle escalated complaints, FOI requests, councillor and MP enquiries
*Produce reports and briefing papers for senior leadership and elected members
*Contribute to service planning, innovation, and business transformation
*Participate in an out-of-hours escalation rota



Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual’s skills, qualifications and abilities to perform the relevant duties required in a particular role.