Full job descriptionAn award-winning professional services firm is recruiting permanent colleagues to join its new Complaints Operation and become part of the wider Team.

Staring mid-July, these hybrid roles are based from our new Leeds city centre offices, and offer excellent training and development opportunities within a growing, supportive business.

As a Complaints Handler you will:
*Work with a global, market-leading client within the Motor Finance sector
*Investigate and resolve customer complaints relating to customer service and payment-related issues
*Act as a brand ambassador for the business and its end client, delivering a high standard of service at all times
About You
We’re keen to speak with candidates who have experience handling complaints within Motor Finance or a similar Financial Services environment and who demonstrate a genuine passion for delivering excellent client outcomes.

You will be able to demonstrate:
*Previous complaint handling experience within a Motor Finance or Financial Services organisation
*A good understanding of the industry and FCA regulations
*Excellent customer service and communication skills
*Alignment with our core values: Collaborative, Entrepreneurial, Relationship-Driven and Committed to Delivery Excellence
*A strong work ethic and commitment to continuous learning, personal development, and staying up to date with best practices and regulatory changes
*A commitment to fairness, integrity, and compliance with all relevant processes, laws, and regulations
Benefits
Working hours are Monday-Friday, between the hours of 08:30-17:30 (40 hours per week. No weekends or evening shifts required.

We offer our permanent employees:
*The opportunity to work within a fast-growing company with a clear mission and values that are actively lived every day
*Hybrid working from our modern Leeds city centre office following your initial training period onsite
*Investment in training and development to support your career aspirations
*Pension scheme
*33 Days annual holiday allowance (inclusive of Bank Holidays)
*Employee Discounts and Cashback Schemes
*Discounted Parking and local gym memberships
*Onsite refreshments provided

If you are interested in this opportunity, click the apply link online and send an updated copy of your CV.

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