Full job description Hiring: Legal Support Team Leader | Top 500 Law Firm
£27,000 – £30,000
Shrewsbury, Telford, Hereford, Oswestry


An exciting opportunity for a Legal Support Team Leader to join a Top Tier Legal 500 firm as part of their Legal Support Services Team, with roles available across Telford, Shrewsbury, Oswestry, and Hereford. This is a pivotal leadership position, offering the chance to play a key role in shaping the performance, efficiency, and overall delivery of a central support function within a highly regarded and forward-thinking firm.


You will be joining a forward-thinking firm with a strong reputation for excellence, collaboration, and employee development. This is an excellent opportunity for someone with leadership experience looking to step into a role with real operational impact and responsibility across a busy, multi-functional support department.


The Role:


*Provide operational leadership and line management to the Legal Support Services Team
*Oversee telephony, front of house client services, and legal administrative assistants
*Manage day-to-day operations, rotas, and workflow distribution
*Conduct regular 1-1 meetings and performance reviews
*Monitor KPIs, productivity, and service levels, taking action where required
*Support and manage disciplinary and HR processes where necessary
*Ensure accurate processing of legal documentation, dictations, and correspondence
*Oversee file opening, closures, archiving, and document management systems
*Maintain high standards across all administrative and practice management systems
*Support lawyers across the firm by ensuring an efficient and reliable support function


About you:


*Strong background in HR and general administration
*Confident leadership and delegation skills
*Ability to manage performance and support team development
*Strong organisational skills and attention to detail
*Ability to work under pressure and manage competing priorities
*Legal experience is not essential – open to candidates from any industry background


What’s on offer?


*25 days annual leave plus Bank Holidays (increasing with service)
*Enhanced maternity and paternity pay
*Annual bonus scheme (2%–4% for exceeding targets)
*Long service awards
*Cycle to work and tech schemes
*Firm-wide social events
*Westfield Health Employee Assistance Programme (including GP access, counselling, and healthcare contributions)
*Group life assurance scheme
*Discount on legal fees


Are you an experienced team leader looking to step into a key operational role within a supportive and forward-thinking firm? Get in touch today to find out more.