Full job descriptionPurpose


*Resolve urgent and critical incidents on their AWS hosted estate.
*Ensure the infrastructure is secure, resilient, and highly available, following agreed processes.
*Provide hands-on support for ongoing operations, problem-solving, implementations, system upgrades, and time-critical operational troubleshooting.
*Work effectively with colleagues and stakeholders, demonstrate leadership, and become established as an approachable subject matter expert.




Key Duties


*Critical situation management for the operation and maintenance of the Hosting and Infrastructure
*Act as the AWS and cloud infrastructure SME in response to client questions
*Sharing your expertise.
*Work with colleagues to ensure strict adherence to the contract and established good practice.


Person Specification


Technical
*Strong knowledge of AWS services, including EC2, S3, RDS, Route 53, WAF, IAM, Lambda, VPC and more (see below)
*Strong proficiency in the Windows ecosystem, including:
*Windows Server 22 administration: Active Directory, Group Policy, DNS, and DHCP
*Windows-based workloads hosted in AWS and hybrid environments
*Proficiency in: Terraform, CloudWatch, PRTG, GitHub Code Management and Actions, WAF


Customer Orientation
*Work effectively with colleagues and stakeholders, demonstrate leadership, and become established as subject matter expert
*Willingness to learn and self-teach.
*approachable, customer-focused, and adaptable team player


Personal Effectiveness
*Demonstrate excellent problem-solving skills and the ability to work in a fast-paced environment.
*Keep up to date with changes in technology and apply new knowledge, embracing opportunities to share with colleagues.
Operational
*Reduction in service interruptions, infrastructure costs and customer issues
*Ensure the infrastructure is future-proof and well managed
Key Performance Indicators


Act decisively and proactively to mitigate or minimise service-affecting issues.
Efficient resource management.
Keeping service information up to date.
Qualifications & Experience
*Experienced in EC2s
*Minimum three years’ proven experience in a similar role.
*Solid understanding of networking, security, and best practices in cloud architecture.
*Good working knowledge of Windows Server operating systems and associated technologies.
*UK Government Security Clearance (SC) must be held.
*AWS Certified Solutions Architect, AWS Certified DevOps Engineer, or other relevant AWS certifications, Python and other coding experience would be an advantage.
*Experience with containerisation technologies (e.g., Docker, Kubernetes).
Health & Safety Training
*As per internal training matrix