Full job descriptionLincolnshire | On-site | Growing Online Business
The Opportunity
A well-established and growing e-commerce business is looking to add to its operations team.
This is a key role at the centre of the business, managing the flow of online orders, keeping customers informed, and ensuring everything runs smoothly from order to delivery.
You will be joining a stable, well-run company with a strong reputation, where accuracy, organisation and reliability are valued.
If you enjoy structured, fast-paced work and take pride in getting things right, this is a solid opportunity to build a long-term career in e-commerce operations.
What You Will Be Doing
*Managing and processing a high volume of online orders across multiple sales channels
*Using Linnworks and internal systems to track orders, stock and fulfilment
*Ensuring all orders are accurate, on time, and completed to a high standard
*Handling customer queries by email and telephone, providing clear and professional updates
*Resolving delivery, returns and order queries efficiently
*Working closely with couriers, suppliers and internal teams to keep operations running smoothly
*Maintaining high levels of data accuracy and system input
*Supporting improvements to processes and day-to-day operations
What We Are Looking For
*Experience in e-commerce, order processing, customer service or a similar operations role
*Strong organisation and attention to detail
*Comfortable managing workload in a fast-paced, process-driven environment
*Confident communicator across email and phone
*Experience using Linnworks or a similar platform would be an advantage
*A reliable and consistent approach to work
The Person
*Methodical and process-driven
*Takes ownership and sees tasks through properly
*Calm under pressure and able to prioritise
*Positive, practical and team-focused
*Takes pride in accuracy and doing things right first time
Why Join
*Established and financially stable business
*Clear, structured role with defined responsibilities
*Supportive team and working environment
*Genuine opportunity to develop within e-commerce operations