Full job descriptionLocation: Milton Keynes
Salary: £16.80 (All Inclusive rate - Umbrella)
Duration: 3 Weeks (Initially)

---Start Date: Wednesday 1st July---

Working Pattern: Fully on-site
Hours: 09:00 – 17:30, Monday to Friday (37.5 hours paid)

CCP are partnering with a growing Fintech organisation seeking customer-focused individuals who are passionate about delivering exceptional service. There is currently a backlog via telephone and email requiring additional resource.

There is an opportunity for this contract to be extended or potentially made permanent.

As a Customer Service & Claims Advisor, you’ll play a key role in the customer journey - managing enquiries, handling claims, and ensuring every interaction is delivered with professionalism, empathy, and efficiency.

Key Responsibilities
*Deliver outstanding customer service across all interactions
*Manage customer claims from initial enquiry through to resolution
*Handle queries with empathy, accuracy, and efficiency
*Build rapport with customers to achieve positive outcomes
*Maintain high attention to detail when processing information
What We’re Looking For
*Proven experience in a customer service role
*Strong resilience and ability to thrive in a fast-paced environment
*Excellent influencing and communication skills
*High attention to detail
*A genuine passion for helping customers

If you’re looking to join a forward-thinking company where customer experience is a priority, and where you can develop your career and progress long-term, we’d love to hear from you.

This role is being managed by Dan Bryant at CCP. If you have the relevant experience and would like to be considered, please apply online. CCP aims to respond to all applications within 72 hours.