Full job descriptionWe are currently seeking an experienced and professional Call Handler to join our client’s busy office-based team. This is initially a temporary position with the potential to become permanent for the right candidate.
Key Responsibilities
*Handling a high volume of inbound and outbound calls (100+ calls per day)
*Providing excellent customer service at all times
*Resolving customer queries and issues efficiently
*Logging and updating information accurately on internal systems
*Working closely with colleagues to ensure smooth day-to-day operations
The Ideal Candidate Will Have
*Previous experience in a high-volume call handling or contact centre environment
*Strong problem-solving skills and the ability to remain calm under pressure
*Excellent communication and interpersonal skills
*Good IT and administrative skills
*A reliable and professional approach to work
Working Hours
*Monday to Friday
*08:00am – 5:30pm
*Office-based only
This is a fantastic opportunity for someone looking to secure a long-term position within a supportive and fast-paced working environment.
We will need a copy of your UK right to work if you apply for this role which will be kept on file if we proceed with your application.
Due to the unprecedented volume of response, we are currently receiving, regrettably we are no longer able to respond to every application individually. If you have not heard back from us within 48 hours, please assume your application for this role has been unsuccessful. We do read each CV carefully and if the situation changes or another potentially suitable role becomes active, we will be back in contact.