Full job descriptionHousing Complaints Investigator (Stage 1)
*Rate: £14.34 PAYE
*Location: Fully Remote (UK-based)
*Job Type: Temporary (3 months, subject to change)
*Working Hours: Monday to Friday, 9am - 5pm
*Start Date: 20th July 2026
We are seeking a Housing Complaints Investigator to join a busy housing repairs team. This role is fully remote, following an initial 2-day onsite training in Ealing, London, with all travel expenses covered. You will be pivotal in handling Stage 1 complaints, ensuring they are resolved timely and maintaining high standards of customer service.
Day-to-day of the role:
*Manage and respond to Stage 1 housing repairs complaints.
*Investigate issues thoroughly, liaising with internal teams to gather necessary information.
*Draft clear, professional, and empathetic written responses to complaints.
*Ensure all complaints are resolved within agreed timescales and service standards.
*Maintain accurate records and update internal systems regularly.
*Deliver a customer-focused approach in all communications, ensuring a high level of customer satisfaction.
Required Skills & Qualifications:
*Proven experience handling complaints in housing, local authority, or financial services sectors.
*Strong written communication skills with exceptional attention to detail.
*Ability to manage a high-volume caseload effectively and meet deadlines.
*Familiarity with complaint-handling processes and frameworks within a regulated environment.
*A proactive and solution-focused approach to problem-solving.
If you’re an experienced complaints handler with a background in housing or a regulated environment, please submit your CV detailing your relevant experience