Full job descriptionReceptionist/ Assistant Centre Manager
Location: Ferndown, Dorset
Salary: Competitive (Dependent on Experience) + Excellent Benefits
Job Type: Full Time | Permanent
Join a Premium Serviced Office Provider
Are you passionate about delivering exceptional customer service and creating outstanding client experiences?
Our client, one of the South’s leading providers of premium serviced office space, with multiple award-winning business centres across the South of England. They are looking for an enthusiastic and customer-focused Receptionist/Assistant Centre Manager to join their flagship business centre in Ferndown.
This is a fantastic opportunity for someone from a customer service, hospitality, serviced office, reception, hotel, office management or business support background who enjoys working in a fast-paced, client-facing environment where no two days are the same.
Working closely with the Centre Manager, you will play a key role in ensuring the smooth day-to-day operation of the centre, delivering a five-star customer experience while supporting office operations, facilities management and administration.
The Role
As Receptionist/Assistant Centre Manager, you will be responsible for ensuring clients receive an exceptional experience from the moment they walk through the door.
Your responsibilities will include:
Customer Service & Client Experience
*Acting as the first point of contact for clients, visitors and contractors
*Delivering an exceptional five-star customer experience
*Building strong relationships with clients and their teams
*Handling enquiries professionally by telephone, email and face-to-face
*Providing a warm, welcoming and professional reception service
Centre Operations
*Supporting the daily running of the business centre
*Ensuring offices, meeting rooms and communal areas are maintained to the highest standard
*Coordinating client move-ins and move-outs
*Managing incoming and outgoing post and deliveries
*Maintaining kitchens, refreshments and shared facilities
*Ensuring the centre is always client-ready
Facilities & Building Support
*Assisting with planned and reactive maintenance
*Liaising with contractors and suppliers
*Reporting building issues promptly
*Supporting Health & Safety compliance
*Helping maintain a safe and professional working environment
Administration
*Updating CRM and client records
*Producing occupancy and operational reports
*Supporting general office administration
*Assisting with invoicing and business administration where required
Community & Events
*Supporting networking events and client engagement activities
*Helping create a vibrant business community
*Delivering an exceptional customer journey that encourages long-term client retention
About You
To be successful in this role you will be passionate about customer service and enjoy working in a busy, varied environment.
You’ll ideally have experience in one or more of the following:
*Customer Service
*Front of House
*Serviced Offices
*Business Centres
*Hospitality
*Hotel Reception
*Office Management
*Reception
*Business Support
*Facilities Coordination
*Retail Management
You will also possess:
*Excellent communication and interpersonal skills
*A confident and professional telephone manner
*Strong organisational and time management skills
*Excellent attention to detail
*The ability to manage multiple priorities
*A proactive, positive and flexible attitude
*Good working knowledge of Microsoft Office, including Outlook, Word and Excel
What’s on Offer
*Competitive salary dependent on experience
*Excellent benefits package
*Career development and progression opportunities
*Ongoing training and professional development
*Opportunity to progress into a Centre Manager position
*Work within a premium, modern office environment
*Join a supportive and collaborative team
*A varied role with real responsibility from day one
If you’re passionate about delivering outstanding customer service and are looking to develop your career within a premium serviced office environment, we’d love to hear from you.
Apply today to become part of a business that prides itself on delivering exceptional client experiences.