Full job descriptionWe’re looking for an experienced Head of Account Management to lead a high-performing client services team within the music merchandise industry.
This is a senior leadership role responsible for delivering exceptional service to artists, managers, and label partners, while driving operational excellence across touring, e-commerce, design, and production. You’ll develop strong client relationships, lead, and coach the Account Management team, and implement scalable processes that support business growth.


Key Responsibilities
*Lead, develop and inspire the UK Account Management team
*Own key client relationships, ensuring exceptional service and communication
*Implement service standards, SLAs, and consistent account management processes
*Act as the senior escalation point for client issues
*Build strong partnerships across Touring, E-Commerce, Design, Production and Finance
*Use data and reporting to monitor account performance, client satisfaction, and service delivery
*Identify opportunities to improve processes, client experience, and operational efficiency


About You
You’ll be an experienced Account Management or Client Services leader with:
*Proven leadership experience within music, entertainment, merchandising or a similar fast-paced industry
*A strong understanding of touring, merchandise, and e-commerce operations
*Excellent relationship management and stakeholder engagement skills
*Commercial awareness and a proactive, solutions-focused mindset
*The ability to build structure, improve processes and develop high-performing teams

Handle actively welcomes applicants from under-represented backgrounds - we pride ourselves on attracting the best talent for every opportunity through a commitment to equality, diversity and inclusion.