Full job descriptionFestival City Ambassador Team Leader

Location: Edinburgh City Centre
Rate of Pay: £18.34 per hour
Hours of Work: Full-time, including evenings and weekends as required during the festival season
Duration: 3 months
Start Date: ASAP


The Festival City Ambassador Team Leader will:
*Lead, motivate and support a team of Festival City Ambassadors, delivering daily briefings and ensuring excellent customer service.
*Welcome and engage with residents, businesses, visitors, artists and performers, creating a friendly and inclusive festival experience.
*Provide information on festivals, venues, transport, attractions and public facilities.
*Patrol the city centre, identifying and reporting issues through the appropriate channels.
*Handle complex enquiries, complaints and incidents escalated by the Ambassador team.
*Record interactions, incidents and visitor feedback, producing reports for senior officers where required.
*Work closely with Council teams, Police Scotland and other key stakeholders to ensure a coordinated approach throughout the festival season.
*Promote the city’s values of respect, flexibility and integrity in all interactions.
*Ensure all working practices comply with Council policies, health and safety procedures, risk assessments and GDPR requirements.
*Support promotional and social media activities where appropriate.

The successful candidate will have:
*Previous experience leading a customer-facing team.
*Excellent communication and interpersonal skills.
*A confident, approachable and professional manner.
*Good IT skills, including Microsoft Office, Outlook and web-based systems.
*Strong knowledge of Edinburgh and enthusiasm for its festivals and culture.
*The ability to remain calm under pressure and confidently resolve complaints.
*A proactive, organised and adaptable approach to work.
*An understanding of GDPR and handling confidential information.

Apply directly via this advert today!