Full job descriptionIT Service Desk Apprentice
Full time, apprenticeship (up to 18 months)
We are looking for a motivated individual with a passion for IT to join our Service Desk team. This is a great opportunity to develop your technical skills, provide first-line support to users, and build a rewarding career within a supportive and progressive IT department.
How you will help us and what you can expect
*Troubleshoot laptop, mobile and system problems, diagnose and solve hardware/software Incidents/problems
*Be the first point of call for all our users
*Escalating IT issue to the Service Desk Supervisor where necessary
*Incident and problem management
*Completing Internal user moves including patching & cabling
*Asset/Configuration, Item Management
*Performing basic administrative support duties, as required, to meet specific operational objectives
*Setting up new users and disabling expired accounts in accordance with HR requirements
*Provide exceptional Service support to the business
*Provide solution(s)/work around(s) to incidents and Problems
*Contribute to policies, processes and procedures
*Performing miscellaneous job-related duties as assigned by the Service Desk Supervisor
*Install, maintain and support new applications
*Work to SLA thresholds for incident(s), request(s) and problem(s)
*Prioritizing and managing several open cases and mini projects at one time
*Keep up to date with advancements in technology
*Review of services, application delivery, patching and Anti-Virus
*Work with a variety of business and technical teams to enhance service
*Systems monitoring
*Supporting Users on both hardware and Software applications
Skills and experience you’ll bring to us
*Knowledge of Microsoft based operating systems with emphasis on Windows desktop technologies (Windows 10 & 11)
*Proven ability to provide a customer focused Service
*Experiencing using and troubleshooting Microsoft Office 365 (MS Word, Excel, Teams and PowerPoint)
*Experience with using and troubleshooting Outlook within a network environment (Permissions, Calendar Sharing and Delegation)
*Administration of Active Directory/ Group Policy
*Ability to think logically and troubleshoot a variety of Hardware and Software issues
*Able to demonstrate high levels of initiative and motivation
*Good understanding of PC hardware set-up and configuration
*Excellent attention to detail
*Ability to work in a dynamic environment
*A willingness to participate in Training Courses to further enhance your IT knowledge
What we offer
*Competitive salary
*Private Health Care for everyone from day 1 (non contractual)
*Generous pension scheme
*Life Assurance – 4x salary
*22 days + a day to take on Christmas Eve or New Year’s Eve
*Free parking (within walking distance from the office)
*On-site artisan restaurant
*Discounted gym membership
*Cycle to work scheme
*Flu vaccines and eye care vouchers
*Buy or sell holiday scheme
*Christmas club saving
*MSC Cruises friends and family discount
*Full induction day and training provided
*Learning and development opportunities
*Dress for the day policy/modern office environment