Full job descriptionDo you enjoy helping people, solving problems and making a positive difference in local communities? We’re looking for a dedicated Casework Officer to manage a varied caseload, support customers through challenging situations and work with partner agencies to deliver lasting solutions.
This is a rewarding, fast-paced role where you’ll take ownership of cases from start to finish, ensuring customers receive excellent service while helping to build safer, stronger neighbourhoods.
What you’ll be doing:
*Managing a diverse caseload, ensuring cases are progressed efficiently and in line with policies and procedures.
*Investigating tenancy-related issues, including anti-social behaviour and nuisance complaints.
*Providing support to customers, witnesses and victims, making referrals to specialist agencies where appropriate.
*Working closely with internal teams, local authorities, the police and partner organisations to resolve complex cases.
*Preparing reports, statutory notices and legal documentation where required.
*Supporting legal proceedings by preparing evidence and attending court as a witness when necessary.
*Carrying out home visits and maintaining regular contact with customers throughout their case.
*Identifying safeguarding or support needs and signposting customers to relevant services.
*Promoting safe, sustainable communities through a proactive and customer-focused approach.
What we’re looking for:
*Experience managing complex casework within housing, local government, customer services, enforcement or a similar environment.
*Strong communication, investigation and problem-solving skills.
*The ability to manage competing priorities and work independently.
*Confidence dealing with sensitive and sometimes challenging situations with professionalism and empathy.
*Excellent written, IT and organisational skills.
*A flexible approach to working, including occasional out-of-hours commitments when required.
*A full UK driving licence and access to your own vehicle is essential, as this role involves regular travel within the community.
If you’re passionate about supporting customers, resolving complex issues and making a real impact in your local community, we’d love to hear from you.