Full job descriptionHousing Officer
Leeds
Permanent
39 hours pw
£33,000


Hamilton Woods Associates are recruiting for a number of Housing Officers on an initial temporary basis to work across leasehold and shared ownership properties. Office working will be required at least 4 days a week in the organisations Leeds based offices.


Key Responsibilities of the Housing Officer:


*Acting as the first point of contact for customers living within shared ownership and leasehold properties
*Managing rent arrears cases and enquiries
*Maximising income collection for the business, including rent and service charges
*Negotiating feasible repayment plans for customers
*Managing complaints of anti-social behaviour
*Liasing with third party property management agents, developers and customers
*Managing shared ownership homes and leases, ensuring compliance with relevant legislation, regulation and industry good practice
*Liaising with external legal advisors, mortgage lenders, debt charities, and government benefit departments.
*Attending court to represent the organisation at repossession hearings
*Supporting the team with regards to customer feedback, including customer satisfaction surveys
*Maintaining accurate records of customer accounts and changes to existing accounts


Requirements of the Housing Officer:
*1 year + worth of property management experience in affordable housing or private rental sector