Full job descriptionAn exciting opportunity has arisen for a Payroll Onboarding Consultant to join a forward-thinking organisation in Manchester, where your expertise will ensure that clients experience a seamless transition to a new payroll system. In this pivotal role, you will be the dedicated point of contact for customers embarking on their payroll journey, guiding them through every step with care and professionalism
As a Payroll Onboarding Consultant based in Manchester, you will play an integral role in welcoming new clients onto the payroll platform. Your day-to-day activities will involve orchestrating smooth transitions from previous providers by planning each onboarding project with precision. You will serve as the primary liaison for clients-answering queries, providing updates, and ensuring they feel supported at every stage.


Speciufic duties include:


*Plan and execute customer onboarding projects for payroll services efficiently, ensuring all milestones are met within agreed timelines.
*Act as the main point of contact for clients during their transition period, delivering exceptional customer service and building positive relationships.
*Balance all payroll onboarding data accurately by reviewing static data, cumulative year-to-date balances, and comparing previous payment submissions.
*Clearly explain the onboarding process to customers through regular project sessions and timely update meetings, ensuring transparency at every stage.
*Complete data migration documents thoroughly and check all information meticulously during data gathering and loading processes.
*Assist with processing parallel runs to ensure all results align with those from previous payroll providers, maintaining accuracy throughout.
*Manage multiple onboarding projects simultaneously by prioritising tasks based on client needs and business objectives.
*Maintain strict confidentiality regarding all client information in line with company policies and industry standards.
To excel as a Payroll Onboarding Consultant, you will bring proven experience from roles involving customer onboarding-ideally within payroll or finance settings-where you have handled complex data migrations or reconciliations.
Ideally you will have experience in the following areas:
*Previous experience in customer onboarding within a payroll or finance-related role is highly desirable, especially if you have managed data loads, reconciliations, parallel runs or go-live authorisations.
*A solid understanding of UK payroll legislation and tax regulations is essential for success in this position.
*Familiarity with SaaS platforms is advantageous; ideally you will also have some awareness of HR or payroll systems functionality.
*Basic project management abilities are important for juggling multiple onboarding assignments effectively.
*Excellent written and verbal communication skills are required to keep clients informed and engaged throughout their journey.
*Demonstrated ability to build rapport with clients while maintaining positive long-term relationships is vital.
This organisation stands out as a true champion of employee wellbeing and professional fulfilment. Staff enjoy enhanced holiday entitlements that increase with length of service alongside paid birthday leave-a thoughtful touch that recognises personal milestones. After five years’ service, employees benefit from private healthcare cover as well as increased pension contributions that reward loyalty over time. The company offers access to health support services such as Health Shield and Employee Assistance Programmes (EAP), plus group life insurance for added peace of mind. Office-based staff can take advantage of free fruit daily along with discounted gym memberships at local health clubs-promoting healthy lifestyles both inside and outside work hours.


If you are ready to make a real impact by supporting clients through their payroll transformation journey-and want to grow your career within a truly supportive environment-this could be your next move!


Apply today by clicking on the link provided-your future as a Payroll Onboarding Consultant awaits!


Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates