Full job description

Looking to take the next step in your customer service career? Movianto Bedford is hiring!
As a Senior Key Account Executive you will play a key role in delivering exceptional service and supporting the team. If you’re passionate about customer care and ready to take on more responsibility, this could be your next opportunity! Working Monday to Friday (37.5 hours a week) on an annual salary of £32,331.45 per annum.


Benefits
*No weekend or bank holiday working
*Discounted gym memberships / onsite gym
*33 days annual leave (including bank holidays)
*Holiday Purchase scheme
*Flexible pay through Wagestream
*Life Assurance
*Up to 5% Employer Pension Contribution
*Access to Simply Health
*24/7 GP, physiotherapy and counselling through our EAP service
*Cycle to Work scheme
*Access to MyRewards, a benefits platform


Who we are
Movianto is a leading pharmaceutical supply chain partner, providing best-in-class logistics solutions for the pharmaceutical, biotech, medical device, and diagnostics industries.


Purpose of the role
As a Senior Customer Service Advisor, you’ll be the first point of escalation for complex service issues and complaints. You’ll take ownership of investigations, provide swift resolutions, and support your team to consistently deliver best-in-class customer service.


How you’ll make an impact as a Senior Customer Service Executive at Movianto:
*Handle escalated customer queries via phone and email, owning cases through to resolution.
*Investigate issues such as late deliveries, damages, and order discrepancies.
*Proactively update clients, managing expectations and providing timely progress updates.
*Liaise with Warehouse, Transport, and Quality teams to resolve service failures and identify preventative actions.
*Allocate team workloads to ensure queries are handled efficiently.
*Support and coach team members to strengthen their knowledge and skills.
*Collaborate with Account Managers and attend client meetings when required.
*Contribute to process improvements and assist the Customer Service Manager in driving service excellence.
*Escalate potential financial loss issues to protect the business.


What it will take to thrive as a Senior Customer Service Executive at Movianto:
*Proven customer service experience, ideally in a service-led or logistics environment.
*Strong problem-solving skills and the ability to conduct thorough investigations.
*Clear, confident communication skills, both written and verbal.
*Proficiency in Microsoft Office with accurate data entry abilities.
*Excellent organisation and time management skills.
*A proactive, solution-oriented mindset with a passion for service excellence.
Desirable:
*Experience mentoring or supporting team members.
*Familiarity with handling and presenting complaint investigations.
Delivering healthcare across the nation - Movianto UK
Movianto / Yusen Group is an equal opportunity employer. All tasks must be carried out in compliance with the company and country legislation and practices, health and safety at work and environment guidelines relevant to the market in which the role is operational in. Please note the list above is not exhaustive and we expect the post holder to be flexible within the framework of the job definition. Movianto / Yusen Group seeks to recruit and appoint the best available person for a job regardless of marital / civil partnership status, sex (including pregnancy), age, religion, belief, race, nationality and ethnic or national origin, colour, sexual orientation or disability. Movianto / Yusen Group apply all relevant Data Protection laws when processing your Personal Data. If you choose to apply to this opportunity and share your CV or other personal information with Movianto / Yusen Group, these details will be held by us in accordance with our privacy policy used by our team to contact you regarding this or other relevant opportunities at Movianto / Yusen group.