Full job descriptionLocation: Redhill or Manchester
Reporting to: Claims Director
Salary: £50,000 per annum
Contract: Permanent, full time

Verlingue is an independent family owned insurance broker with 6 offices in the UK and a headcount of over 200. When joining Verlingue you will see how we live our values of Exceptional, Proud and Inclusive on a day to day basis and will be part of a business that embraces change, supports its people and encourages professional development. We also actively seek applications from Career Returners.

Verlingue’s Claims function is a key differentiator – positioned as the "shop window" of the business – and is central to the company’s client proposition, reputation, and growth strategy. We are seeking an experienced Technical Lead to deliver high-impact technical leadership, client advocacy, and strategic claims outcomes across complex casualty, property, motor and specialty claims. This is a senior specialist role offering significant influence over claims direction and strong opportunities for developing teams across both offices.

Key Accountabilities

Technical Claims Leadership
*Lead handling of high-value, complex claims, providing technical direction and oversight
*Interpret policy coverage, liability, and quantum with precision to drive optimal claim outcomes
*Establish and implement claims strategies, including litigation management where required
*Act as escalation point for technically challenging or contentious claims

Client Advisory & Relationship Management
*Serve as a trusted advisor to key clients, providing proactive and strategic claims guidance
*Attend client sites and critical incidents, supporting from day one of a claim event
*Support client presentations, renewals, and tenders through demonstrating claims value
*Build and maintain strong relationships with key clients and market stakeholders

Negotiation & Market Engagement
*Lead complex negotiations with insurers, loss adjusters, and legal representatives
*Proactively drive early coverage agreement and efficient settlement strategies
*Leverage market relationships to improve outcomes on difficult or sensitive claims
*Challenge insurer and supplier performance where required

Claims Performance & Insight
*Analyse claims data to identify trends, risks, and improvement opportunities
*Provide meaningful, insight-led management information to clients and internal stakeholders
*Contribute to development of claims propositions and service enhancements
*Support embedding of data-driven decision making within the Claims team

Leadership, Coaching & Capability Development
*Act as a mentor and technical coach to colleagues across the Claims function
*Raise overall team capability through knowledge sharing and case reviews
*Contribute to technical frameworks, standards, and best practices
*Support succession planning and talent development within the team

Operational Excellence & Governance
*Ensure claims are managed in line with agreed service standards, SLAs, and KPIs
*Maintain strong compliance with FCA requirements, internal policies, and Consumer Duty principles
*Ensure accurate and timely use of systems (including Acturis) and data recording
*Maintain strong control of costs, leakage, and supplier performance

Collaboration & Business Contribution
*Work cross-functionally with broking, risk, and other departments to deliver integrated client solutions
*Contribute to business strategy, client retention initiatives, and growth opportunities
*Represent Claims in internal committees, projects, and strategic initiatives

Person Specification
*Strong technical understanding of policy wordings and legal frameworks
*Excellent negotiation and dispute resolution skills
*Ability to translate claims data into commercial insight and client value
*Strong stakeholder management and communication capabilities
*Systems proficiency (Acturis and Microsoft Office)
*Commercially aware and outcome-focused
*Credible, confident, and trusted by clients and the market
*Proactive, resilient, and solutions-oriented
*Collaborative leader with a passion for developing others
*Aligned to Verlingue’s culture and values
*Considerable experience in complex claims handling within insurance broking or related environment
*Proven track record of managing high-value claims and delivering strong client outcomes
*Experience in a senior or leadership role within a claims team – desirable
*Relevant CII qualification (Diploma or equivalent) – desirable

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