Full job descriptionAs a Customer Service Executive, you will be the first point of contact for customers, ensuring a seamless experience across enquiries, orders, and ongoing account support. This is a varied role blending customer service, coordination, and relationship management.
Client Details
Our client is a highly respected yet low-profile telecoms provider based in Reading, specialising in tailored connectivity and communication solutions for SMEs and regional enterprises. Known for their consultative approach and strong customer retention, they operate in a busy and fast-moving environment where service quality is critical to their continued success.
Description
Key responsibilities include:
*Handling inbound customer enquiries via phone and email
*Managing and resolving queries relating to telecoms services, billing, and accounts
*Supporting customers through the onboarding and installation process
*Liaising with internal teams (technical, sales, operations) to resolve issues efficiently
*Maintaining accurate records on CRM systems
*Proactively following up with customers to ensure satisfaction and retention
*Identifying opportunities to upsell or introduce additional services where appropriate


Profile
We’re looking for a confident and organised customer service professional who thrives in a fast-paced, office-based environment.
You will ideally have:
*Previous experience in a Customer Service Executive, Advisor, or Account Support role
*Strong communication skills and the ability to build rapport quickly
*A proactive and solutions-focused approach to problem-solving
*Good attention to detail and organisational skills
*Experience working with CRM systems
*A team-focused mindset with a willingness to support colleagues
Experience in telecoms, tech, or a B2B environment would be advantageous but not essential.
Job Offer
What’s on Offer:*Salary of £28,000 - £32,000 depending on experience
*Clear progression opportunities into Account Management or senior customer roles
*Supportive, team-oriented office environment
*Full product and systems training
*25 days holiday + bank holidays
*Company pension scheme
*On-site parking


If you are ready to take the next step in your career as a Customer Service Executive, we encourage you to apply today!