Full job description

Change Manager
Reading
6-Month Contract
Paying up to £88p/h (Inside IR35)


About the Role:The IT Change Manager is responsible for ensuring that all changes to the IT environment are managed in a controlled and coordinated manner, minimising risks to service availability and quality. This includes planning, assessing, authorising, scheduling, and reviewing changes while collaborating with relevant stakeholders to maintain service stability and ensure compliance with organisational policies.
Please note that due to the nature of the role you?ll need to hold or be eligible to obtain a high level of UK security clearance
Key Responsibilities
*Manage the end-to-end IT change management process, ensuring that changes are properly logged, assessed, authorised, implemented, and reviewed in accordance with established governance.
*Evaluate the potential impact and risk of proposed changes to services, infrastructure, and business operations.
*Organise and lead CAB meetings to review, discuss, and authorise changes in collaboration with stakeholders from across Digital Information and business functions.
*Conduct change reviews to assess effectiveness, identify lessons learned, and prevent recurrence of issues caused by changes.
*Coordinate change implementation schedules and ensure appropriate communication to affected stakeholders.
*Develop and track KPIs related to change success rate, failed changes, emergency changes, and change-related incidents.
*Collaborate with service owners, IT operations, and external partners to ensure smooth execution of changes and alignment with service priorities.


Required Experience
*University degree or higher required; bachelor?s degree in information technology, Computer Science, or related field is preferred
*Hold a PMP (Project Management Professional) or related certifications.
*Relevant IT Service Management certifications (e.g. ITIL v3/4)
*Experience in IT service delivery and performance management
*Experience setting and managing SLAs/KPIs and in service operations using the ITIL
*Strong understanding of ITSM platforms (e.g., ServiceNow)
*Good understanding of IT architecture and key technology components, e.g., servers, networks
*Experience using major Microsoft Office applications (e.g., Word, Excel, PowerPoint)




Disclaimer:
This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.